Level 3 COVID-19 Update

With the government confirming that New Zealand will move to Alert Level 3 on 28th April, we wanted to provide you with an update on how this affects our ability to operate. 

While at Alert Level 3, the safety and wellbeing of our customers, staff and community remains our highest priority. We are following the Ministry of Health’s guidelines and have implemented stringent measures to ensure everyone stays safe.  

Level 3 measures include:

Contactless servicing and test drives:

– Customers will not be able to visit the inside of our dealerships, but we will have a range of pick-up and drop-off options, both at the dealership and at your home. 

– We will be able to virtually show you your vehicle of choice using video call technology so that you are familiar with the vehicle before test driving. 

– If your vehicle requires servicing or you’d like to take a test drive, we highly recommend that you make an appointment beforehand. This helps to ensure that everyone stays safe. Please call us and we’ll get this sorted for you. 

 

Stricter cleaning and sanitisation standards, including:

– The application of disinfectant to all dealership touch points. This includes vehicles, service centre and workshop, offices, payment terminals, phones, furniture and toilets. 

– Disinfecting all vehicle touch points after we’ve collected your vehicle and before handing it back. This includes keys, outside door handles, driver’s inside door handle, steering wheel, indicator switch, wiper control switch, gear lever, handbrake, driver’s seat belt and buckle, window control switches and bonnet release cable. 

– Keeping cleaning logs of all vehicles serviced and/or test driven. 

– The use of approved Personal Protective Equipment (PPE) whilst working on your vehicle. This includes the wearing of gloves and fit steering wheel, gear lever and seat covers. All staff will be trained on the correct use of cleaners and PPE. 

– After servicing your vehicle, we will also wash it, just like we normally would, and disinfect it afterwards. 

Contact tracing:

– Digitally collecting contact details from all visitors to our dealership sites to ensure that we comply with contact tracing guidelines, including the storage of that information in a centralised contact register. 

Social distancing:

 – Maintaining social distancing amongst our dealership teams when they’re at work. 

Policies:

 – Clearly documented & distributed policies and guidelines for staff to adhere to. These will outline hygiene and sanitation requirements for servicing and test drives.  

It’s times like these that we all need to work together and support each other, like Kiwis do when times get tough. We look forward to being able to help you with your vehicle requirements.